Every day, your facility phone lines are inundated with calls from concerned friends and family. The questions are almost always the same: What she charged, can he talk to them, when can he visit, where are you located, has a court date been set and how do I get in Monday?
Securus AIS is a hosted platform that provides convenient access to the facility inmate information – that is continuously updated from your jail management system. AIS makes getting information on funding accounts easier than ever. When the public calls your published jail number, they get an immediate answer 24/7. One up on the information now.
That’s right: AIS makes more than 80 percent of your public calls simply banish and improves citizen service in the process, but it’s even better as AIS goes above and beyond what officers typically have time for and politely guides friends and family members through unfamiliar policies and processes it even allows them to make practical and functional decisions without hanging up the phone.
This results in immediate satisfaction and less manual payment processing, not to mention that this improved convenience can decrease your revenue and commission. Inmates also receive access to information, and it is easy taking up an inmate phone for your commissary balance: Press one for your charge, or press two for your bond information. This facility uses the equipment already; they have no wiring or new hardware required. The service can be turned on very quickly, you can easily see 90 percent of inmate requests disappear.
Have you realized how valuable AIS custody can be for your facility? If you would like more information about Securus AIS jail facilities of all sizes, a knowledgeable account manager would be glad to help. Contact one today at salesandsecuritiestech.net