IC System is a collection agency that is family owned by the Ericksons and was founded in the year 1938 by Ruth and Jack Erickson. Currently, it is run by the third generation of the founders, and they have upheld the fundamental principle of offering ethical and honest services to their customers which were set from the word go. The kind of innovativeness that the company possesses ensures that they are up to date with what the customers expect of them and what the market has to offer and therefore outdo their competitors. Additionally, the company ensures that their customers are treated with formality and respect which helps in maintaining a positive relationship with them which is good for business considering that customers are the backbone of any business. With the demand that comes with the industry the company falls in, it had to update its systems by replacing typewriters with computers. Therefore, it became the first collection agency in the United States to become computerized entirely. The kind of commitment that the IC System has shown to their customers and their level of innovativeness over the years made them be awarded the Collection Technology Excellence Award in 2010.
Apart from being dedicated to their field of work, the IC System Company makes sure to give back to the community in the best way they know how to like through donations and charity work. The company involves their employees in these functions which makes them a part of the community as well. With that, it means that they care about their employees and this is a way of expressing their gratitude to them for being a part of the company. When it comes to hiring their workers, the company settles for the best considering that they deal with a wide range of customers and they have to serve them to satisfaction. The IC System celebrates their 80th anniversary this year under the management of John Erickson, Jr. which shows that it has been irrepressible in a demanding industry. Being a family business and managed by the third generation, IC System stands out among other agencies due to this unique aspect.